Experience
SUMMARY
- Extensive past experience working with customers to gather user requirements and deliver innovative design recommendations
- Very high interest in multifaceted design: interface, interaction, user experience, and product design
- Work well independently and collaboratively in a variety of engineering and design challenges
- Intermediate knowledge of C++, Java and software engineering processes
WORK EXPERIENCE
User-Centered Design Practitioner, IBM Canada, Rational User-Centered Design Team, 01/2007 - 04/2007 09/2007 - Present- Delivered intuitive user interaction design recommendations for beta software
- Conducted face-to-face and remote usability sessions, heuristic evaluations, and customer surveys
- Quickly learned large software tools in the WebSphere and Rational line
- Participated in skill building seminars: Paper prototyping, Web 2.0 interface design, Innovative data-gathering methods
- Optimized physical design of sort station, extending maximum sort capacity of a facility by 2 years
- Led project to determine and analyze various design alternatives of a package centre for 10 years
- Recognized for outstanding learning ability by understanding UPS standards and practices
- Performed time and motion studies to assist with assembly line simulations and determine ergonomic constraints
- Conducted labour and production studies to minimize losses within supply departments
- Continually recognized for superior multitasking and time management skills
- Delivered information design and interface design recommendations to optimize and simplify business reporting software
- Liaised with end-users and development to ensure user-requirements were being met in the development of a database reporting tool
- Participated in various team brainstorm sessions to improve business processes within the Ministry
DESIGN EXPERIENCE
Course Projects, University of Waterloo 09/2004 - present- Product Design: Designed, prototyped and user tested a hand washing prompting device to aid the elderly suffering from Alzheimer’s disease
- Bridge Design: Successfully predicted performance prior to lab testing of physical prototype
- Bumper System: Using MatLab and limited material, successfully designed, simulated, and constructed an optimal system
- Automatic Cargo Handling Device: Worked in a very large team to design and build a mechanical device to manipulate fragile cargo
08/2000 – 06/2004
- SunStang Solar Challenge, Team Captain: Led a group of students to design, test and optimize a solar powered vehicle
- Odyssey of the Mind: Creative design team placed 1st in Ontario, and 14th at the international competition
EDUCATION
Candidate for Bachelor of Applied Science, Honours in Systems Design Engineering, University of Waterloo, Waterloo, Ontario 09/2004 – present 04/2009 (expected)- Pursuing an option in Management Sciences and Cognitive Sciences
- Recipient of the University of Waterloo Engineering Entrance Scholarship
ACTIVITIES & INTERESTS
- Waterloo’s Interaction Design Association (IXDA)
- Continual education
- Travel
